As businesses grow and develop, so do their technology demands. Keeping up with the necessary IT requirements takes time and expertise. Limitations exist at all companies, whether that is size of the team, ability and experience of the team or capacity. All IT teams today have struggles. Often, teams can become overwhelmed with requests from co-workers and customers.
LaScala employees have over 400 years of combined IT experience. Often, our team is an extension of an internal team that may be taxed or limited in knowledge. We can also be your IT team and manage your needs from the ground up. We can work with you to decide what approach is best for growing your organization.
Maintain and support the client’s IT systems and users.
Ensure relevant software, services and equipment is up to date and available as needed.
Stay in compliance with all software licensing and regulatory requirements.
Respond to support requests as described in the Service Level Agreement within a reasonable time period.
Escalate and resolve any IT issues in an appropriate and timely manner.
Maintain good communication with the client at all times.