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Six Signs You Should Change Managed IT Providers
In our 10 years of providing Managed IT services, we’ve identified several reasons why a business recognized it was time for a change. Often the thought of changing Managed IT providers feels daunting. Like that banking relationship that has your mortgage, your savings, your checking and your home equity loan – it can be sticky. But staying with the wrong provider can prove detrimental to your business.
Following are six of the most common reasons you might want to consider switching your provider:
- Poor response time and even poorer execution
You expect your Managed IT provider to address issues swiftly and correctly. And you expect them to execute not just quickly, but correctly with few issues.
- Service offerings that don’t meet the needs of your business
Too many providers focus on offering services the way that works for them. Every business is unique, and one-size-fits-all offerings are not a long-term solution.
- Lacking the necessary depth and breadth of expertise
Managed IT providers needs to stay on top of current trends and applications. Needs are ever-changing. Some providers have a few core competencies but rely on you to find additional resources in-house or contract to fill in the holes. A good match for your organization should have deep expertise across many applications and technologies.
- You no longer trust your provider to delivery and do what is best for your organization
Having a trusted relationship with your Managed IT provider is business critical. They will be making recommendation and changes that can make or break your company. If trust is no longer there, you need to move on.
- Lacking vision and strategy
As businesses grow and evolve, your Managed IT provider should proactively be providing recommendations that help you navigate and embrace changing technologies. You don’t want a partner that just does what you ask them to do. You need a partner who can provide guidance and is just as invested in your business as you.
- You don’t see the value in your investment
This one plays into the trust aspect discussed in number 4. If you do not see the value that is provided for the cost incurred it’s time to move on.
Some of these may seem obvious, but many of you may be experiencing one or more of every single day and just ignored the signs. If any of these six signs feels vaguely familiar, consider a change. Don’t make a rash decision but explore your options.
If interested in hearing about LaScala’s Managed IT services and our straight-forward approach to business, please reach out today.